How do I return an item?
Original sales receipt must accompany returns. Prior approval is necessary for any changes to the following policy;
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition unless prior approval is obtained". Definition of new, unaltered and unused condition is:
- (unless defective) without showing signs of wear or damage in any way, original packaging where possible
- within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- must not be a special order or a custom order (custom or special order items may or may not be returnable and may be charged a restock fee)
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. Generally, we DO NOT charge restocking fees.
A 15% restocking fee MAY be assessed for some returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us, will NOT be refunded.
Customer may be responsible for all or part of the shipping costs. Seller will pay all shipping when determined it was seller error.
Island Outdoor, LLC c/o returns
47 Mall Drive
Commack, NY 11725
C.S. Phone # 631.343.7421
1(833) LavaLock (833-528-2562)